RETURNS POLICY

Our return address:

Styled Up Pup Returns

Suite 2027

SHOP 3 82 CHAMPION DRIVE

SEVILLE GROVE WA 6112

We want you to be in love with your Styled Up Pup purchase!

We gladly accept returns of any stock that is not custom made/ made to order and that is unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online for a store credit (Gift Card). You must contact us and initiate the return within 14 days of the date ordered.

Please note, all items with heat press vinyl or vinyl designs are custom made to order and are not eligible to be returned or exchanged unless faulty.  Please choose carefully and ensure that all spelling is correct prior to placing your order. 

If in doubt, please do not hesitate to contact us for sizing advice.

SALE ITEMS: 

If you chose to return an item which was purchased as part of a sale, please note that you will only be refunded the amount that you purchased the product for during the sale. Items must be returned as per the conditions outlined below.

BUNDLE ITEMS: 

You will be required to return all items that come as the bundle. 

RETURN PROCESS: 

1. Initiate a Return
2. Customer will be responsible for cost of return shipping. Original shipping costs are non-refundable. 
3. Items must be in perfect condition to be accepted for return. Never worn, No make-up or deodorant stains. Original tags must still be attached.
4. Once we receive your return and inspect the item(s), we will refund the purchase amount to a store Gift Card sent to your order's email address. If the item is does not pass return inspection you will not receive a refund.
5. Please allow up to two weeks for your return to be processed.

NON-REFUNDABLE ITEMS:

The following is a list of Non-Refundable items:

• Personalized (If you select a bandana that includes personalization, but choose to leave it blank, this item is still NOT eligible for return.)
• Items purchased during a holiday/seasonal sale (including but not limited to Memorial Day Sale, Christmas In July, Dog Deals of Christmas, Black Friday, End Of Year Sale…)
• Monogrammed
• Custom Orders
• Face Masks 
• Hair Accessories 
• Gift Cards
• Items Marked Sale or Under Our Sale Tab

PLEASE NOTE: ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELED AFTER CHECKOUT.

DEFECTIVE ITEM PROCESS:

1. If you have received a defective item, please contact customer service within 3 DAYS to inform us of the issue. 
2. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. 
3. You must include a photo of the damage/defect with your email.